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    Privacy Policy

    This privacy policy sets out the basis on which any Personal Information, including Special Personal Information, is collected from you and/or that you provide to us and/or is used; stored; disclosed and processed by us. Please read the following carefully to understand our practices regarding your Personal Information and/or Special Personal Information, Read More

    When to call us

    Calls that do not qualify as medical emergencies place a tremendous strain on our time and resources and the consequences could be dire.

    Should we call Hatzolah?

    If you’re calling Hatzolah for help on Shabbat or a Yom Tov, it should only be for a life-threatening medical emergency. Of course, if you are in doubt, call.

    When a call is made to Hatzolah on Shabbat or Yom tov

    Experienced dispatchers have been trained to decide, based on the information given by the caller, if the call needs to be dispatched.

    When Hatzolah responds on Shabbat or Yom tov

    The Hatzolah team will respond to the location, and the patient will be treated and transported to hospital, as on any other day. Anything necessary to save and preserve life will be done, without compromise. After the call, when the emergency is over, the ambulance will be cleaned and the responders will return to their base in accordance with appropriate halachic guidelines.

    Situations that are not immediately life threatening

    If a life is not in imminent danger, rather wait until after Shabbat before calling Hatzolah. However, if there is any doubt, no matter how slight, make the call.

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      The Natie and Frances Kirsh Hatzolah House, 29 Durham Street, Raedene, 2192