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What we do

When to Call

Responding to emergency calls is often dangerous. Our responders need to compromise their own safety every day by driving to get to the scene as quickly as possible. They spend many hours away from their families and make sure that they are available to respond to an emergency, any time of the day or night. We stretch our resources and responders to the limit and responding to multiple calls at once taxes these resources even further.

Unfortunately, we often receive calls that do not warrant Hatzolah’s services.Calls that do not qualify as medical emergencies place a tremendous strain on our time and resources and the consequences could be dire. While Hatzolah responders attend to someone who is not seriously ill, other lives are in serious danger because we cannot get to them sooner.

Every call Hatzolah receives is treated as a potential, life-threatening emergency.Please consider this before you call. We want our equipment, our team and our motivation to last. We are passionate about saving lives, protecting the Jewish community against harm and providing a supreme level of care whenever needed. We ask the community - please do not take advantage of Hatzolah’s services.

Should we call Hatzolah?

If you’re calling Hatzolah for help on Shabbat or a Yom Tov, it should only be for a life-threatening medical emergency. Of course, if you are in doubt, call.

When a call is made to Hatzolah on Shabbat or Yom tov

Experienced dispatchers have been trained to decide, based on the information given by the caller, if the call needs to be dispatched.

When Hatzolah responds on Shabbat or Yom tov

The Hatzolah team will respond to the location, and the patient will be treated and transported to hospital, as on any other day. Anything necessary to save and preserve life will be done, without compromise. After the call, when the emergency is over, the ambulance will be cleaned and the responders will return to their base in accordance with appropriate halachic guidelines.

Situations that are not immediately life threatening

If a life is not in imminent danger, rather wait until after Shabbat before calling Hatzolah. However, if there is any doubt, no matter how slight, make the call.